Last updated: October 28, 2025
We take your privacy seriously. Here's the straight talk on how we handle your info at VoidSpire Fitness.
Look, we're not gonna beat around the bush here. When you join VoidSpire, we need some info to make things work. Nothing shady, just the basics and then some.
When you sign up for membership or book classes, we collect your name, email, phone number, and address. Pretty standard stuff. We also grab your payment info when you're checking out, though that's processed through secure third-party processors - we don't actually store your full credit card numbers on our systems.
Since we're running HIIT sessions and strength coaching, we'll ask about your medical history, fitness goals, injuries, and any conditions we should know about. Our athletic performance testing generates data about your capabilities and progress. We track your workout attendance, performance metrics, and progress over time - that's how we help you actually get results instead of just spinning your wheels.
Like every website these days, we collect some tech data - your IP address, browser type, device info, and how you interact with our site. It helps us keep things running smooth and figure out what's working and what's not.
We're not collecting this stuff for fun. Here's what we actually do with your information:
Running the gym: Managing your membership, booking your classes, processing payments, and keeping track of your attendance. You know, the essentials.
Personalizing your training: Your health info and performance data lets our coaches design programs that actually match where you're at. We're not giving grandma's workout plan to a former college athlete.
Staying in touch: Sending you class reminders, schedule changes, membership renewals, and yeah, occasional promotions. But we're not gonna spam you every day.
Improving our services: Analyzing how people use our programs helps us make better decisions about what to offer and what to ditch.
Legal stuff: Sometimes we gotta keep records for compliance, liability, and legal requirements. It's boring but necessary.
We're not selling your data to random companies. That's not our thing. But there are a few situations where we share info:
With our team: Your coaches and trainers need access to your fitness data and goals to actually help you. Our front desk staff can see your membership details to check you in. That's kinda obvious, but we're laying it all out.
Service providers: We work with payment processors, email services, scheduling software, and cloud storage providers. They only get what they need to do their job, and we make sure they're keeping your data secure too.
Legal requirements: If we're legally required to hand over information - like through a court order or to prevent serious harm - we'll do it. But we're not volunteering your info to authorities for no reason.
Business transfers: If VoidSpire gets acquired or merges with another company, your data would be part of that transfer. We'd make sure the new owners follow similar privacy practices.
We take security pretty seriously around here. Your health data and personal info deserve protection, and we've got measures in place to keep things locked down.
We use encryption for data transmission, secure servers with regular security updates, access controls so only authorized staff can view sensitive info, and regular backups. Our staff gets trained on privacy practices too - can't have someone leaving member files open on their laptop at a coffee shop.
That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know promptly and tell you what happened.
This is your data we're talking about. Under Canadian privacy laws, you've got some solid rights:
Access: You can request a copy of what personal data we have on you. Just shoot us an email and we'll get it to you within 30 days.
Correction: If something's wrong or outdated in your profile, let us know and we'll fix it. Actually, you can update most of this stuff yourself through your member portal.
Deletion: Want us to delete your data? We can do that, though we might need to keep some stuff for legal or accounting purposes. We'll delete everything else though.
Opt-out: Don't want marketing emails? Unsubscribe anytime. You'll still get important stuff like class cancellations and membership info, but no promos.
Portability: Need your data in a format you can use elsewhere? We'll export it for you.
Yeah, we use cookies. Not the chocolate chip kind, unfortunately.
We use essential cookies to keep you logged in and remember your preferences. Analytics cookies help us understand how people use the site - what pages are popular, where people are getting stuck, that kind of thing. We use Google Analytics for this, and you can opt out through your browser settings if you want.
Sometimes we use marketing cookies for retargeting ads. If you check out our site but don't sign up, you might see our ads on other platforms. You can disable this through your browser's privacy settings or ad preferences on platforms like Facebook and Google.
We partner with other companies to make things run smoothly. Here's who we work with:
Payment processing through Stripe or similar services - they handle your payment info securely. Email communications through platforms like Mailchimp. Class booking and scheduling software. Cloud storage for secure data backup. Analytics tools to understand site usage.
These companies have their own privacy policies, and we pick partners who take privacy seriously. But when you're interacting with their services, their policies apply too.
Health data is sensitive stuff, and we treat it that way. The medical questionnaires, injury history, and performance testing results you share with us are kept confidential.
Only coaches working directly with you can access your health information. We won't share it with other members or post about your personal fitness journey without your explicit permission. If you're doing nutrition planning with us, those details stay between you and your coach unless you decide otherwise.
We're not medical professionals, so if you need actual medical advice, we'll refer you to proper healthcare providers. We might recommend you get clearance from your doctor before starting intense programs, especially if you've got existing conditions.
We might update this policy from time to time. Nothing major usually - just keeping up with new laws or adjusting how we handle data as we grow.
When we make changes, we'll update the date at the top of this page. If it's a big change that affects how we use your data, we'll send you an email heads up. By continuing to use VoidSpire after we post changes, you're agreeing to the updated policy.
Got questions about this privacy policy? Want to exercise your data rights? Just wanna chat about how we handle your info? Hit us up.
VoidSpire Fitness
1247 Granville Street
Vancouver, BC V6Z 1M5
Phone: (604) 555-7829
Email: info@voidspirefront.info
We'll get back to you within 48 hours during business days. If it's urgent, just call us.